2019 Renovations & Wellness
September 28, 2019
Preparations Against COVID-19
March 31, 2020

2019 Family Survey Results

Dear Shady Oaks Community

This letter shares final results for our 2019 In-Home Family Survey.  We received 30 replies to 53 anonymous surveys we sent to our current and recent resident families.  Here are our results:

Questions: Average Score
1=worst & 5=best
Overall would you recommend Shady Oaks?  4.93
We strive to provide strong nursing.  Do we?  4.83
We strive to provide a cozy home.  Are we cozy?  4.93
We strive to be loyal to residents.  Are we loyal?  4.92

We feel especially grateful for your kind and supportive comments about our staff and home. Across our replies, here are quotes written by families in the “additional comments section.”

“The two years [my mother] lived at Shady Oaks were filled with love and caring, everything that my family hoped she would find.”

“On behalf of my brother and sisters, I would like to thank you Tyson and the rest of the staff at S.O. for the exemplary care you have provided to our father… The fact that he is so well cared for has allowed us relief from the concerns we had when he was on his own.”

“Shady Oaks was absolutely wonderful. We could not have asked for better care than our aunt received. Beautiful home!”

“You have met + exceeded my expectations for my uncle’s care!”

“We felt so grateful to have found Shady Oaks both for our Aunt + for the peace of mind we had in her being here… Your improvements are impressive.”

“The care + love of the staff during our grandmother’s stay was over the top. Thank you!”

“My aunt loved her home and it was hard for us to tell her she needed to move. Shady Oaks is now her home and she loves it! …I highly recommend Shady Oaks.”

“The fact that my mother call Shady Oaks home says it all.”

“Very satisfied. Thank you.”

“Extremely happy with [my mother]’s care. We always recommend Shady Oaks… Many thanks to all of the staff for their hard work and dedication to those who need it most.”

“I appreciate the help you extend to families of your residents!”

“I appreciate the compassion and kindness the administration and staff have for the residents. Excellent ongoing improvements at Shady Oaks!”

“Your home-like environment made him feel safe and cared for. Thanks again!”

“The aides @ Shady Oaks are extremely qualified + truly helpful + sincere which adds to the family’s comfort + peace of mind.”

“Shady Oaks is one of the best assisted living nursing homes.”

“We are glad we brought Mom to Shady Oaks.”

Very Respectfully,
Tyson Francis Belanger